Liberty London

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CHRISTMAS DELIVERY CUT-OFF DATES

UK Next Day Delivery: Order by Thursday 20 December 4pm – Receive on or before Friday 21 December
Click & Collect: Order by Thursday 20 December 11:59pm - Pick up in store on Monday 24 December by 5pm
Special Christmas Delivery*: Order by Friday 21 December 2pm - Receive on or before Monday 24 December (*selected post codes only)
We will send you an email with tracking information once your order has been despatched.
UK Saturday Delivery: This service is now unavailable
UK Standard Delivery: This service is now unavailable

Delivery options

Delivery information

Cost

Special Christmas Delivery

Selected postcodes only.

Please make sure you place your order before 2pm on Friday 21st December and select the Special Christmas Delivery option at the checkout to receive your order by the end of Monday 24th December.

£4.50

UK Standard Delivery

Currently unavailable.
Choose 'Special Christmas Delivery' to guarantee arrival before Christmas.

We endeavor to deliver UK orders within 5 working days, excluding weekends and UK bank holidays. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may be occasional longer delivery times. We will endeavour to inform you of any such situation to avoid disappointment.

Text alerts for delivery to UK customers: Where a mobile number is provided we will pre-alert you the day before delivery with a text message. You will be able to change your delivery by replying to this text.

All deliveries require a signature: If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some deliveries to apartment buildings and shared accommodation will not receive delivery cards as a matter of security.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed.

Flammable goods: Products containing alcohol and aerosols, including but not limited to, wine and spirits, perfume, room sprays, diffusers and nail polish, sent Standard Delivery to Scotland and Northern Ireland will arrive within 4 days. Unfortunately flammable goods cannot be delivered to the Channel Islands.

Delivery promotions: From time to time Liberty will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion.

£4.50

Click & Collect

Click & Collect is a free delivery-to-store service.

Orders will be ready for collection from the Customer Collections desk on the third floor of our Regent Street store. Orders will be available for collection within 5 working days, excluding weekends and UK bank holidays. Please aim to collect your order within 3 days of the collection date.

If you are unable to collect your order within 3 days of the collection date, please contact our Customer Services team on +44 (0)20 7734 1234.

When collecting your order, you will need to present your order confirmation with either a valid photo ID or the payment card. If somebody is collecting the order on your behalf, they will need to present the order confirmation with a valid photo ID.

All orders must be signed for upon collection.

Please see our Terms and Conditions for more information.

If you have any queries regarding Click & Collect please contact Customer Services on +44 (0)20 7734 1234.

Free

UK Saturday Delivery
(Between 9 am - 6 pm)

This service is currently unavailable.

Selected postcodes only.

Please make sure you place your order before 4pm on Friday to qualify and select the Saturday delivery option at the checkout.

If you have any queries regarding Saturday delivery please contact Customer Services on +44 (0)20 7734 1234.

£10.00

UK Next Working Day Delivery (BETWEEN 7 AM – 9 Am)

Selected UK postcodes only. Order by 4pm Monday–Thursday

(Orders placed after 4pm will be delivered within 2 working days. Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday).

If you have any queries regarding UK Next Working Day delivery please contact Customer Services on +44 (0)20 7734 1234.

£15.00

UK Next Working Day Delivery (BETWEEN 9 AM -12 pm)

Selected UK postcodes only. Order by 4pm Monday–Thursday

(Orders placed after 4pm will be delivered within 2 working days. Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday).

If you have any queries regarding UK Next Working Day delivery please contact Customer Services on +44 (0)20 7734 1234.

£10.00

UK Next Working Day Delivery (BETWEEN 9 AM – 6 pm)

Selected UK postcodes only. Order by 4pm Monday–Thursday

(Orders placed after 4pm will be delivered within 2 working days. Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday).

If you have any queries regarding UK Next Working Day delivery please contact Customer Services on +44 (0)20 7734 1234.

£7.50

Flammable goods can only be shipped within the UK, excluding Northern Ireland

Tracking Your Order

You can track and view online orders via your account page – go to my account

International Delivery

Please see our International Delivery page here for prices, delivery options and terms and conditions.

Cancellation Policy

Please send a cancellation request to Customer Services by completing the cancellation form here.

If your order has already been dispatched, we will be unable to cancel it and therefore request that you follow the return instructions included in the parcel. Please note, you have 14 days from receipt of your order to notify us if you wish to return it.