Liberty London

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Delivery options

Delivery information

Cost

UK Standard Delivery

We endeavour to deliver UK orders within 5 working days. Weekends and UK bank holidays are not considered working days. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may be occasional longer delivery times. We will endeavour to inform you of any such situation to avoid disappointment.

Text alerts for delivery to UK customers: Where a mobile number is provided we will pre-alert you the day before delivery with a text message. You will be able to change your delivery by replying to this text.

All deliveries require a signature: If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some deliveries to apartment buildings and shared accommodation will not receive delivery cards as a matter of security.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed.

Flammable goods: Products containing alcohol and aerosols, including but not limited to, wine and spirits, perfume, room sprays, diffusers and nail polish, sent Standard Delivery to Scotland and Northern Ireland will arrive within 4 days. Unfortunately flammable goods cannot be delivered to the Channel Islands.

Delivery promotions: From time to time Liberty will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion.

£4.50

Click & Collect

Click & Collect is a free delivery-to-store service.

Orders will be ready for collection from the Customer Collections desk on the third floor of our Regent Street store. Orders will be available for collection 5 working days (excluding Bank Holidays) after the order is placed. Please aim to collect your order within 5 days of the collection date.

If you are unable to collect your order within 5 days of the collection date, please contact our Customer Services team on +44 (0)20 7734 1234.

When collecting your order, you will need to present your order confirmation with either a valid photo ID or the payment card. If somebody is collecting the order on your behalf, they will need to present the order confirmation with a valid photo ID.

All orders must be signed for upon collection.

Please see our Terms and Conditions for more information.

If you have any queries regarding Click & Collect please contact Customer Services on +44 (0)20 7734 1234.

Free

UK Saturday Delivery

Please note that our Next Day Delivery services are unavailable during Sale.

Selected postcodes only.

Please make sure you place your order before 4pm on Friday to qualify and select the Saturday delivery option at the checkout.

If you have any queries regarding Saturday delivery please contact Customer Services on +44 (0)20 7734 1234.

£10

UK Next Working Day Delivery (BETWEEN 7 AM – 9 Am)

Please note that our Next Day Delivery services are unavailable during Sale.

Mainland UK only. Order by 4pm Monday–Thursday

(Orders placed after 4pm will be delivered within 2 working days. Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday).

If you have any queries regarding UK Next Working Day delivery please contact Customer Services on +44 (0)20 7734 1234.

£15.00

UK Next Working Day Delivery (BETWEEN 9 AM -12 pm)

Please note that our Next Day Delivery services are unavailable during Sale.

Mainland UK only. Order by 4pm Monday–Thursday

(Orders placed after 4pm will be delivered within 2 working days. Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday).

If you have any queries regarding UK Next Working Day delivery please contact Customer Services on +44 (0)20 7734 1234.

£10.00

UK Next Working Day Delivery (BETWEEN 9 AM – 6 pm)

Please note that our Next Day Delivery services are unavailable during Sale.

Mainland UK only. Order by 4pm Monday–Thursday

(Orders placed after 4pm will be delivered within 2 working days. Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday).

If you have any queries regarding UK Next Working Day delivery please contact Customer Services on +44 (0)20 7734 1234.

£7.50

Tracking Your Order

You can track and view online orders via your account page – go to my account

Shipping Abroad

Please see our Shipping Abroad page here for prices, delivery options and terms and conditions.

Cancellation Policy

If you wish to cancel an order placed at libertylondon.com, please forward the confirmation email to us, stating your wish to cancel the order: customerservices@libertylondon.com or phone our Customer Service team on +44 (0)20 7734 1234.

If your order has already been dispatched, we will be unable to cancel it and therefore request that you follow the return instructions included in the parcel. Please note, you have 14 days from receipt of your order to notify us if you wish to return it.