Liberty London

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Refunds

Please allow up to 10–15 days for a full refund from date of receipt of goods. Please note that unless you are a UK customer using our free UK returns service, all return postage costs are your responsibility.

Exclusions

*Liberty gift cards and gift coins; Margaret Dabbs Sole Spa vouchers; Murdock London gift vouchers; custom made items; limited edition items; special orders; vintage items; cut lengths of fabric; swimwear; nightwear; lingerie; hosiery; eveningwear (including shoes and bags); hair accessories; pierced earrings; hats; artificial flowers and feathers; duvets and pillows; Christmas decorations; food and drink; toiletries; cosmetics; fragrance (including home fragrance) are not refundable and cannot be exchanged.

Sale Returns Policy

Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund (by way of a shopping credit) if returned within their original condition with proof of purchase, during the same sale period or promotional event or within 14 days (whichever is earlier). Any shopping credit issued must be redeemed in store by the end of that sale period or promotional event. Items reduced to 50% or more of the original retail price cannot be returned. This does not affect your statutory rights.

Faulty or Damaged Goods

In the rare event that goods are delivered faulty or damaged please contact our Customer Services department on +44 (0)20 7734 1234 or email customerservices@libertylondon.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact Customer Services immediately to arrange a replacement. We will bear the costs to collect the goods and issue a re-delivery.

If you have any questions about returning your online order, please contact Customer Services on: +44 (0)20 7734 1234 or email customerservices@libertylondon.com and they will be able to assist you.

Store Returns

Our return policy allows a full refund or exchange* within 14 days provided goods are in original condition and accompanied by a till receipt. Goods without a receipt cannot be returned. Refunds will be made against the original form of tender except in respect of purchases made by cash or gift card/coin/voucher, which will be refunded by way of a store credit note.

Store Exclusions

*Liberty gift cards and gift coins; Margaret Dabbs Sole Spa vouchers; Murdock London gift vouchers; custom made items; limited edition items; special orders; vintage items; cut lengths of fabric; swimwear; nightwear; lingerie; hosiery; eveningwear (including shoes and bags); hair accessories; jewellery; watches; pierced earrings; hats; artificial flowers and feathers; duvets and pillows; Christmas decorations; food and drink; toiletries; cosmetics; fragrance (including home fragrance) are not refundable and cannot be exchanged.

Store Sale Returns Policy

Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund (by way of a store credit note) if returned in their original condition with proof of purchase, during the same sale period or promotional event or within 14 days of purchase (whichever is earlier). Items reduced to 50% or below original retail price cannot be returned. This does not affect your statutory rights.

If you have any questions about returning your store purchase, please contact Customer Services on: +44 (0)20 7734 1234 or email customerservices@liberty.co.uk and they will be able to assist you.

Cancellations

If you wish to cancel an order placed at Liberty.co.uk, please return the confirmation email to us, stating your wish to cancel the order by email to: customerservices@libertylondon.com or phone our Customer Service team on +44 (0)20 7734 1234.

If your order has already been dispatched, we will be unable to redirect it and therefore request that you follow the return instructions included in the parcel.