UK Online Order Returns - Free
If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund*, please ensure the item(s) are returned in their original condition with bags and tags intact within 14 days of receipt. To make it as easy as possible for you to return your online purchase follow the simple steps below.
- Tick the item(s) you are returning on the dispatch note and state the reason for return by using our number system
- Place the item(s) and the form into your box or bag
(Please ensure they are in their original condition with bags and tags intact)
- Return your order using one of the methods below:
UK Free returns by DHL
The original card holder will be credited when using this return method. For exchanges or online credit notes for unwanted gifts please see returns to store information below.
Online orders returned to store
Online purchases can be returned in-store at the Liberty Service Suite on the 2nd floor. Refunds will be made against the original payment card or by way of an online credit for unwanted gifts. Our return policy allows a full refund within 14 days of purchase provided goods are in original condition and accompanied by an email order confirmation or online despatch note. Goods without an email order confirmation or online despatch note cannot be returned.