HOW CAN I BECOME A MEMBER OF LIBERTY LOYALTY?
You can sign up to Liberty Loyalty here and your card will be delivered to you. Alternatively if you’re in-store, you can join at any till point.
The Liberty Loyalty card is not a store card and it is free to join.
WHEN WILL I RECEIVE MY LIBERTY LOYALTY CARD?
Your card will arrive within two weeks if ordered online. Alternatively, you can take your card away on the day when signing up in-store.
DO I HAVE TO WAIT TO RECEIVE MY CARD IN THE POST IN ORDER TO EARN POINTS?
No, you can shop with the Liberty Loyalty number emailed to you on joining.
DOES MY CARD HAVE AN EXPIRY DATE?
Your Liberty Loyalty card does not have an expiry date.
CAN I EARN POINTS ON ALL MY PURCHASES?
Yes, you can earn points on all purchases made at Liberty Regent Street, libertylondon.com and by mail order. Delivery charges and purchases of gift coins and gift cards are not included.
HOW CAN I EARN POINTS ON MY ONLINE PURCHASES?
If you’re shopping online, please make sure that you create an online account here
HOW CAN I KEEP TRACK OF HOW MANY POINTS I HAVE?
You can check your points balance online here
Your points balance can also be found at the bottom of your receipt, or you can call customer services on +44(0)20 7734 1234.
HOW DO I CHECK MY POINTS ONLINE?
If you’re logging in to your loyalty account for the first time:
HOW DO THE VOUCHERS WORK?
Twice a year, we’ll send you loyalty vouchers based on your spend in-store, online and by mail order over the six-month reward period. Vouchers can be redeemed in-store, or by contacting our Customer Services team during store opening hours on 02077341234 to arrange a mail order. Please make sure your contact details are up to date so we can send your loyalty vouchers to you, click here to check or update your details.
You’ll will receive:
- a £5 voucher when you have spent £150
- a £10 voucher when you have spent £250
- a £25 voucher when you have spent £500
- . . . and a further £25 for every additional £500 you have spent
HOW CAN I REDEEM MY VOUCHERS?
Present your voucher in-store at any till point in order to redeem your voucher. If you are unable to visit the store, please contact our Customer Services team on 02077341234 during opening hours who will be happy to arrange a mail order.
HOW SOON WILL MY POINTS BE REGISTERED AFTER PURCHASE?
Your Liberty Loyalty points will be registered on the system up to 72 hours after your purchase.
WHEN ARE VOUCHERS SENT AND HOW LONG ARE THEY VALID FOR?
Vouchers are sent in March and October, and are valid for six months.
WHO DO I NOTIFY IF MY ADDRESS CHANGES?
Present your voucher in-store at any till point in order to redeem your voucher. If you are unable to visit the store, please contact our Customer Services team on 02077341234 during opening hours who will be happy to arrange a mail order. here
Alternatively, update your details with a Sales Associate at any till point in-store or contact Customer Services on +44 (0)20 7734 1234
HOW DO I BECOME A VIP MEMBER?
You will be invited to become a VIP member when you spend £5,000 or more* during the six-month reward period. Once signed up to VIP membership you will also receive:
- 5% of your spend back on a loyalty gift card
- Your choice of two 10% discount days per year
- Free UK standard delivery from libertylondon.com
- Priority access to the Liberty Elite in-store sales team for shopping appointments
- Free basic clothing alterations**
- VIP access to exclusive events and promotions
*£5,000 or more must be spent within the same six-month reward period **When requested on the day of purchase
CAN I STILL EARN POINTS IF I FORGET MY LIBERTY LOYALTY CARD WHEN I AM SHOPPING?
Simply give the sales associate your contact details at any till point before making a purchase, and you will still earn your points. Alternatively, please go to Customer Services (Level 2) with your receipt, and the points will be added to your account.
When shopping online, please ensure that your Liberty Loyalty number is added to your online account. Log in here
WHAT CAN I DO IF I LOSE MY LIBERTY LOYALTY CARD?
If you lose your card, you can go to any till point in-store and request a replacement card.
Alternatively, call Customer Services on +44 (0)20 7734 1234 and we will arrange for a replacement card to be sent to you as soon as possible.
HOW CAN I BECOME A MEMBER OF BEAUTY LOYALTY?
Beauty Loyalty is one of the benefits that you automatically receive when you become a Liberty Loyalty member.
HOW DOES BEAUTY LOYALTY WORK?
You will receive 1 beauty point for every £1 that you spend on beauty products in-store, online or by mail order. For every 150 points you earn in a three-month period, we will email you a £5 voucher.
DO I RECEIVE ANOTHER CARD FOR BEAUTY LOYALTY?
No, Beauty Loyalty is just one of the great benefits of being a Liberty Loyalty member.
HOW OFTEN WILL I RECEIVE MY BEAUTY LOYALTY VOUCHERS AND WHEN DO THEY EXPIRE?
Every quarter we will email you a £5 voucher for every 150 points you have earned in that quarter. Your voucher will be included in our Beauty Newsletter on the 15th of March, June, September & December, and will expire three months later on the 14th.
WHAT CAN I BUY WITH MY BEAUTY LOYALTY VOUCHERS?
You can spend your Beauty Loyalty vouchers on anything in Beauty, Perfume, Bath House, the Sole Spa and the Liberty Treatment Rooms (excluding Murdock). Vouchers can be used in-store, or by contacting our Customer Services team during store opening hours on +44 (0)20 7734 1234 to arrange a mail order.
HOW DO I REDEEM MY BEAUTY LOYALTY VOUCHER?
Your voucher will be emailed to you with our latest Beauty Newsletter quarterly, on the 15th of March, June, September and December. Add our email address (email@example.com) to your address book and don’t forget to check your inbox!
There are three ways to use your voucher:
- Print off your voucher and present at any till point in the Beauty department in-store
- Open the email on your phone and present at any till point in the Beauty department in-store
- Contact our Customer Services team on +44 (0)20 7734 1234 during opening hours to arrange a mail order.
IS MY BEAUTY LOYALTY VOUCHER THE SAME AS MY LIBERTY LOYALTY VOUCHER?
No. Your Beauty Loyalty voucher is an extra voucher sent to you quarterly; it is in addition to your bi-annual Liberty Loyalty voucher.
Your Beauty Loyalty points are added to your account using your Liberty Loyalty card. Any beauty purchases will also count towards your bi-annual Liberty Loyalty points total.
WHAT ARE THE TERMS AND CONDITIONS OF THE LIBERTY LOYALTY PROGRAMME?
Please click here to read the Liberty Loyalty terms and conditions.