Delivery & Collection
UK Standard Delivery - £4.95
We promise to deliver UK orders within 3 working days. Weekends and UK bank holidays are not considered working days. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may be occasional longer delivery times. We will endeavour to inform you of any such situation to avoid disappointment.
Text alerts for delivery to UK customers: Where a mobile number is provided we will pre-alert you the day before delivery with a text message. You will be able to change your delivery by replying to this text.
All deliveries require a signature: If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some deliveries to apartment buildings and shared accommodation will not receive delivery cards as a matter of security.
We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed.
Click & Collect
Click & Collect is a free delivery-to-store service. Orders will be ready for collection from the Customer Collections desk on the third floor of our Regent Street store. Orders will be available for collection 2 working days (excluding Bank Holidays) after the order is placed. Please aim to collect your order within 5 days.
If you are unable to collect your order within 5 days of the collection date, please contact our Customer Services team on +44 (0)20 7734 1234. When collecting your order, you will need to present your order confirmation with either a valid photo ID or the payment card. If somebody is collecting the order on your behalf, they will need to present the order confirmation with a valid photo ID.
All orders must be signed for upon collection. Please see our Terms and Conditions (http://www.liberty.co.uk/fcp/content/TermsAndConditions/newsarchive) for more information.
If you have any queries regarding Click & Collect please contact Customer Services on +44 (0)20 7734 1234.
CollectPlus - £3.99
Have your order delivered to one of thousands of stores across the UK. We aim to deliver to your chosen location within 3-5 working days. Weekends and UK Bank Holidays are not considered working days. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may be occasional longer delivery times. We will endeavour to inform you of any such situation to avoid disappointment.
You will receive notification when your order is ready for collection, please bring the payment card or a valid photo ID.
UK Saturday Delivery - £10
Selected postcodes only.
Please make sure you place your order before 12pm on Friday to qualify and select the Saturday delivery option at the checkout. If you have any queries regarding Saturday delivery please contact Customer Services on +44 (0)20 7734 1234.
UK Next Working Day Delivery - £10
Mainland UK only. Order by 1pm Monday–Thursday (Orders placed after 1pm will be dispatched within 2 working days).
If you have any queries regarding UK Next Working Day delivery please contact Customer Services on +44 (0)20 7734 1234.
Choose a 1-hour window and have your order delivered, from same day to up to 13 days in advance.
When placing your order, if your delivery address is within the Shutl catchment area you will be offered the opportunity to select a delivery window. You will then be provided with a quote for the delivery cost.
Once the quote has been accepted and payment has been received, you will receive notification when your order is ready.
If you have any further queries regarding the Shutl delivery service please contact Customer Services on +44 (0)20 7734 1234.
The Standard delivery charges do not apply to rugs, furniture, large or bulkier items. Please see costs and details listed below:
- Small furniture items and rugs: From £25.00 for UK mainland delivery.
- Large furniture items: From £70.00 for UK mainland delivery.
International delivery prices are calculated at the time of purchase.
From time to time Liberty will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion. Please see our Terms & Conditions (http://www.liberty.co.uk/fcp/content/TermsAndConditions/newsarchive for further details.
We only deliver fragrances to the following countries in the EU:
- Czech Republic
Exclusions: Liberty only delivers Escentric Molecules and Creed fragrance orders within the UK.
Tracking Your Order
You can track and view online orders via your account page – go to my account (url tbc)